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YORK, July 15 2002 - CMR, the leading provider of strategic advertising
and marketing communications information, today announced the inception
of a Client Relationship Management (CRM) department, which will
provide an opportunity to further strengthen the Company's client
partnerships.
The CRM department will be devoted to client service - learning
more about the client's immediate and emerging needs, providing
superior service and creating new product opportunities tailored
to individual strategic needs. CRM will work hand-in-hand with
the CMR sales groups, which will in-turn add value to the client
relationship.
In the past year, CMR/TNS has acquired Evaliant, Theatrical Entertainment
Services, Inc. (TES), AdScope, Inc. and Precision Marketing Services.
CMR has also been building strategic alliances with comScore Networks,
Inc. and MediaBrains Inc. to strengthen its online and B2B portfolio.
In addition to these recent developments, the Company has successfully
expanded its monitoring services to include BVS tracking in Canada
and increased its cable and broadcast network coverage in the top
U.S. markets. The new CRM department will allow for efficient client-need
navigation of CMR products and enable client education as new products
and services are released.
Lisa May-Turner, who joins CMR on July 15, will lead the new group
as senior vice-president and will be based in the New York office.
Ms. May-Turner brings to CMR long-term industry experience in marketing
and sales, including management positions at The Wall Street Journal,
Saveur magazine and American Airlines Publishing where she recently
served as Advertising Director.
"As our business continues to grow, our promise to our clients
is to bring superior service and innovative product opportunities
to the table," said David Peeler, president and CEO of CMR.
"Our Company is truly committed to CRM as a corporate philosophy
and not just another application. The new division greatly complements
our strategic vision of continued growth and satisfaction to our
customers on all levels."
"With this new department focused solely on the needs of
our clients, CMR will have the ability to deliver customer value
beyond the sell - in an in-depth, one-on-one basis," said
Ms. May-Turner.
About CMR
TNS Media Intelligence/CMR, offers strategic advertising and marketing
communications information to advertising agencies, advertisers,
broadcasters and publishers. The company's tracking technologies
collect occurrence and expenditure data, as well as the creative
executions of over one million brands across 15 media. CMR is headquartered
in New York City and maintains sales locations in major markets
throughout the United States.
Within the TNS organization, CMR stands as a key member of TNS
Media Intelligence. This group, dedicated to worldwide media analysis,
provides advertising expenditure tracking, evaluation and consultative
services for broadcast, Internet and print media, in addition to
news monitoring capabilities. TNS Media Intelligence is the market
leader in the U.S. and France, with significant operations in Europe
and Asia. For further information, visit http://www.cmr.com.
Through its international network of 230 offices in more than
50 countries, Taylor Nelson Sofres provides market information
services in over 80 countries to national and multi-national organizations.
It is ranked as the fourth largest market information group in
the world. Further information on Taylor Nelson Sofres is available
from the corporate Web site: http://www.tnsofres.com.
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